How to solve the issue when microPOD not come up on the vehicle selection screen

The wiTECH MicroPod 2 is connected to the vehicle, user will then login to wiTECH 2.0 to begin vehicle diagnostics, the microPod does not come up on the vehicle selection screen.

Tips for troubleshooting microPod connectivity Issues.

CASE 1: microPod does not power on.

Please check to make sure you see lights on the microPod when you connect the unit to the vehicle. If there are no lights on the microPod when unit is connected to the DLC/OBD II port on the vehicle, test the microPod on another vehicle(ensure that ignition is in the ON position), if you are still seeing no lights on the microPod, the unit is defective and will need to be replaced.

CASE 2:

microPod is not flashing in an alternating patter of GREEN and RED.

If the microPod LED is not flashing GREEN and RED that is an indicator that the microPod is not connected to wiTECH 2.0 Cloud. If you see the microPod LED flashing green only, that is an indicator that the device is trying to connect to the network.

To resolved this, connect the microPod via USB cable and start the microPod setup utility then check the microPod device manager settings to ensure the wireless network profile is properly configured. If you are still unable to connect, contact your IT administrator for assistance.

CASE 3: The microPod is flashing GREEN and RED but will not show on the discovery screen.

Try to run the microPod through microPod Setup Utility and configuration process by following steps to download and install the micropod setup utility:

To download the application, please login to DealerCONNECT→ Service→ wiTECH information→ microPod Setup Utility

Step1

Click on “Run” to begin the downloading process of microPod Setup Utility

Step2

The install wizard will appear to install the wiTECH Driver x64 onto your computer if your PC has not been installed with wiTECH 1.0 application.

If the PC has been installed with wiTECH 1.0 APP, you will not see the screen below and proceed to Step 6. Otherwise, click on “ next “ to proceed.

Step3

Read the license Agreement carefully and accept the terms in the license Agreement. Then click on “next “ to continue.

Step4

You are now ready to start the actual installation of the driver. click on “ install“ for it to start.
Step5

This will now install the wiTECH Driver x64. once complete, the program will automatically will proceed to the next step
Step6

Once the installation has completed, click on “Finish” proceed to the following section “ Using he micro POD Setup Utility”

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