Heavy Duty Truck Scanner John Deere’s Connected Support tools are one of the best ways to keep your operation running smoothly. If you have yet to start your journey with Connected Support, refer to our previous blog on why you should connect. To better understand what Connected Support can do for you, here are the tools available:
JDLink Alerts send machine diagnostic trouble codes, geofence and curfew notifications to enabled users. Diagnostic trouble codes are broken into four categories: Red, Yellow, Blue or Gray.
Sending data through the connectivity of JDLink provides more information to keep you informed about what is happening with your equipment, even if you are not near the machine or operating it. Relevant information such as plugged filters, low fuel levels, movement outside of a designated area or geofence and recurring trouble codes can be filtered out, so only necessary information is sent.
If you allow your local Cervus John Deere dealer to access this information, they can quickly determine operation or machine errors and promptly schedule a service call to prevent downtime.
Expert Alerts utilize JDLink machine connectivity and data analytics to predict machine failures before they happen. Predicting these failures can reduce diagnostic time and minimize downtime by dealing with the impending issue before it happens.
Once access has been granted by the owner, Expert Alerts allow Cervus John Deere to receive information from a piece of equipment. When specific data trends are identified, such as transmission data, Expert Alerts will signal the Cervus dealership to perform diagnostics that could prevent transmission failure. Discovering these smaller problems before they become a critical issue will increase uptime.
Machine Health Scan
Cervus can help deliver improved machine health through an advanced dual approach that sends data to John Deere’s central Machine Health Scan Center. By sharing your machine data, John Deere specialists will identify trends and develop new and improved preventative maintenance and repair protocols.
Using this data will allow any Cervus John Deere dealerships to be aware of machines in need of repair. During other service calls, Cervus can stop and diagnose or repair units in surrounding areas.
Remote Display Access
Authorized personnel can view your machines display screen for added support and troubleshooting. Setting up Remote Display Access through the GreenStar Gen 3 or 4 screens can help you navigate the steps needed to resolve an issue or ensure correct settings for efficient machine operation.
To avoid a service call, Cervus John Deere dealers can view your display screen remotely. This allows you to receive guidance or advice in order to get your machine back up and running more efficiently.
Remote Programming allows Cervus John Deere dealers to perform software updates without ever leaving the office. Cervus can initiate solutions without visiting the farm or field, which ultimately saves on service calls.
To save time and money, Cervus can send software remotely to your equipment, and it can be downloaded during operation. To install the software, you must stop your machine for approximately 10-15 minutes. A step by step guide will appear on the display to walk you through the installation.
Service Advisor Remote
With permission, Cervus dealerships can remotely access machine diagnostics systems with JDLink to identify potential issues early and minimize machine downtime.
Technicians can remotely identify any issues, diagnose the problem and bring the right parts all in a single visit. Service Advisor Remote can also determine ‘triggers’ for those hard to diagnose intermittent electrical issues. Eliminate repeat service calls by setting up a software recording triggered by a trouble code. Factory engineers can help technicians determine what may be causing the issue so the machine can be repaired. Service Advisor Remote also allows Cervus to be able to retrieve and clear codes without a service call.
By using these Connected Support tools, you will save time, money and ultimately increase your bottom line. Contact your local Cervus John Deere dealer to learn more about these Connected Support tools and how they can benefit your business.